Thursday, March 4, 2010

SmartBrief on Leadership: Economy Recovering - Hiring is not. WSJ Clare Ansberry

Slimmed-down companies are here to stay
American business leaders say they're optimistic about the future, but they don't expect increased sales figures to be matched by increases in hiring. Many bosses say their companies will see sales increase in the coming year, but almost two-thirds expect to retain the slimmed-down staffing levels that helped them weather the recession. "We have put the genie back in the bottle, and I'm not ready to let it out," says Don Washkewicz, CEO of Parker Hannifin.

Original Post:  http://online.wsj.com/article/SB10001424052748704454304575081620015304194.html?mod=dist_smartbrief

By Clare Ansberry | WSJ

Corporate America is emerging from the worst downturn since the Great Depression smaller and thriftier.

To survive, companies have laid off millions of workers, closed hundreds of factories and vacated acres of office space. Like those who grew up in the Depression and still reuse sheets of aluminum foil, the experience has left them financially conservative and wary of risk.

The road to recovery will likely be marked by slow and steady acceleration, rather than speed. Some companies will see opportunities to amass undervalued assets or steal customers. But it is unclear if their efforts will create enough new jobs to spark broader economic growth.

Though appliance sales are expected to rise for the first time in four years, WhirlpoolCorp., which closed about a tenth of its production capacity in 2009, says it will continue cutting costs and paring capacity this year. It plans to close its Evansville, Ind., plant that made refrigerators and ice makers, shifting some output to Mexico.

The appliance maker will also hold on to its cash. "Given the amount of uncertainty that remains across the globe, we will carry a high cash balance over the course of the year, and we think that is appropriate," says Chief Executive Jeff Fettig.

Nearly every American industry ended last year in better shape than it started. Among the 95% of companies in the Standard and Poor's 500-stock index that have reported fourth-quarter results, the majority beat market forecasts. But in many cases their improved performances were driven more by cost cutting than revenue growth. With the economy growing again, many CEOs expect broader revenue gains this year.

AP

Already corporate spending on technology has started to rebound. Computer-chip giantIntel Corp., considered a bellwether for the tech industry, had one of its most profitable quarters ever in the fourth quarter as sales rose 28%. The company, which a year ago announced that it would close several older factories as the economy slumped, displacing 5,000 to 6,000 workers, is investing billions of dollars in its U.S. plants as demand for consumer and business computers recovers.

The auto industry, which tanked in 2008, taking a sizable chunk of the economy with it, is starting to see some life, and the pickup is filtering down to its suppliers. Alexander "Sandy" Cutler, CEO of Eaton Corp., said the company's truck and auto-related businesses, typically among the first to respond to an economic recovery, are seeing growth in both volume and profitability, and the company is carrying a hefty backlog. "That gives us a good feeling early in the year," he says.

Stilll, Mr. Cutler, whose salaried U.S. workers were required to take four weeks of unpaid leave last year, says he doesn't see broad economic growth until 2011. For now, Eaton can make due with overtime and temporary workers, rather than permanent new hires.

Retailers ended 2009 on a high note, as did delivery companies, as consumers lost some of their skittishness. Industries driven by capital spending, such as data processing, machinery and heavy-equipment manufacturing, are beginning to benefit from looser corporate purse strings as well as public-works spending in China, India and Brazil. Manufacturing output grew at a 20% annualized rate in the fourth quarter and the sector, which has shed 2.2 million jobs since 2007, added jobs in January for the first time in nearly three years.

"Compared to last year, this environment is like day and night," says Klaus Kleinfeld, president and CEO of Alcoa Inc., which bolstered its cash holdings in 2009 in part by pressing customers to pay their outstanding balances. Mr. Kleinfeld is projecting 10% growth in the market for aluminum, half of which is coming from China. "If you ask the doomsayers, they say 'Yeah, but that growth rate is compared to a very bad 2009.' It's all a matter of perspective."

Some industries, such as aerospace and commercial construction, continue to lag. Hampered by continued instability in the housing market and uncertainty about infrastructure projects, the construction-machinery business was expected to end 2009 with an overall 43% drop in sales, according to the Association of Equipment Manufacturers, a Washington trade group.

"I think there is a lot of lingering gloom," says Don Washkewicz, chairman and CEO of Parker Hannifin Corp., which supplies hydraulic parts to several industries. A case in point: on Jan. 19, when the company reported quarterly earnings that nearly doubled market expectations and raised its forecast of profit from continuing operations by 44%, its stock, after an initial uptick, ended the day lower than it started.

Much of the uncertainty in markets and boardrooms can be traced to jobs, the economy's big wild card. One out of four of the 8.4 million American jobs lost during the recession isn't expected to come back, leaving it up to growing industries to fill the void. In January, on the same day United Parcel Service Inc., the world's largest package handler by volume, projected better-than-expected fourth-quarter earnings, it also said it would eliminate 1,800 management and administrative jobs.

Having cut jobs and capacity, streamlined production, distribution and logistics, many companies like their slimmer look. "We have put the genie back in the bottle, and I'm not ready to let it out," says Parker Hannifin's Mr. Washkewicz.

Indeed, while some employers have added modestly to their payrolls, the absence of broader hiring remains a problem for the nation's economy, which depends on consumer spending.

More than 60% of the 1,000 chief executives surveyed by YPO Global, a network of 17,000 executives, expect their work forces to be the same a year from now. About 30% see an increase and 7% a decrease.

Rather than hiring or adding capacity, some companies hope to use their accumulated cash to make bargain-priced acquisitions. Eaton, which has been on the sidelines for the past year, is looking for opportunities, says Mr. Cutler, its CEO.

Other companies are positioning themselves in different ways. Heavy-equipment makerCaterpillar is preparing for the recovery by making sure its supply chain is ready to pick up pace quickly and smoothly. "Our ability to ramp up is really a function of how well we manage the supply chain and suppliers," CEO Jim Owen told investors recently. "We're way out in front compared to any previous cycle I know of in getting ready for that eventuality."

Headwaters MB, a Denver investment bank, is coming out of the recession with a new gameplan. Dave Maney, chairman and co-founder, says the board met in the fall of 2008 and gave senior management carte blanche to ensure the company's survival. As a result, Headwaters laid off all but seven key employees, and invited the others to form independent member firms. Using its contacts to drum up business, Headwaters directed transactions to those firms, keeping a cut for itself.

The restructuring drastically reduced fixed costs and also freed management to do more marketing, rather than day-to-day investment-banking transactions. "It was a good strategy for us and positioned us for the future," Mr. Maney says.

Headwaters expects to add more independent firms by the end of the first quarter and be back up to its pre-recession head count of 42, including its own full-time employees and those working at its new affiliates.

Write to Clare Ansberry at clare.ansberry@wsj.com

Posted via email from LJJ Speaks!

LjjSpeaks: Losing teaches you to savor the wins. Winning teaches you to savor the work.

Office Toxic? Clean up the Mess. Harvard Business Review | Cheryl Dolan & Faith Oliver

Does Your Office Need an Intervention?

artz, Catherine McCarthy, William Oncken Jr., Donald L. Wass, Stephen R. Covey

    "If there's one thing the winners of the Boston Globe's 100 Top Places to Work have in common, it's this: They all believe it's good business to keep employees satisfied, motivated, and working hard. Show them respect," says Shirley Leung, assistant managing editor of business news for the Globe.

    But not every company is so lucky. In fact, many organizations are bastions of dysfunction, where overwork and stress fuel negative and aggressive behaviors. For example, take bullying — one of those behaviors which tends to spike up during stressful times. One recent study states, "37% of the U.S. workforce (an est. 54 million Americans) report being bullied at work; an additional 12% witness it. 49% of workers. Simultaneously 45% report neither experiencing nor witnessing bullying. Hence, a silent epidemic."

    If this sounds like your company, maybe you need an office intervention.

    Some say dysfunctional workplace behaviors, such as bullying and aggression, are just part of work, that they don't affect the bottom line, and that people should just "knock it off," and get back to business. But the results of this thinking deeply negatively impact business. "The threat response is both mentally taxing and deadly to the productivity of a person — or of an organization. It impairs analytical thinking, creative insight, and problem solving," says David Rock ofStrategy+Business.

    For one such company, an employee engagement survey revealed poor morale, rampant relational aggression, and a bully at the center. Leadership hadn't addressed the dysfunctional dynamic, and staff members weren't held accountable for workplace relationships.

    As advisors to this company, we focused on changing the entire environment requiring leadership to be intimately involved, claim full responsibility for the state of the workplace, include/support HR, and make a public commitment to do what it takes to create a thriving, functional workplace.

    And the results? "Two years after we finished our 'office intervention,' morale is still great, productivity is consistently high, several new initiatives have been introduced and successfully implemented by staff, no one has left, several people have been promoted. It continues to work!" declared the COO.

    So we think office interventions are a good way to combat dysfunction in the workplace. But you don't need to hire consultants to make the change in your own workplace. The key components are to create a context of trust, mutual responsibility, and mutual accountability. That's not so hard to achieve when you practice the following:



    • Start talking. One-on-one confidential interviews with all employees created a context for trust — first venting, then sharing, and eventually creating solutions.


    • Reinvent what you remember. A variety of group exercises were designed for staff to experience new memories together, interrupting their habitual reactions to each other. These exercises included simply sitting in a circle to engage in relaxed eye contact, which has significant impact according to neuroscience research: "[Parts of the brain can] actually be stimulated through eye contact because specific cells are particularly responsive to facial expression and eye gaze. Caring social signals activate this higher region of the brain and promote learner safety."


    • Change your daily routine — in a helpful way. Centering exercises, including deep breathing, were incorporated into daily routines, allowing people to interrupt the flight or flight response and choose to "respond rather than react" to situations on the spot.


    • Be helpful, not forceful. Leaders shifted their focus to making change, as employees also learned to take personal responsibility. Neuroscience tells us that managers and leaders who "help people think better and don't tell them what to do," while allowing them to define their concerns, are fundamental to transforming workplace behavior including performance according to David Rock.


    • Don't just talk — change. Robert Kegan and Lisa Lahey outline a clear process for turning complaints into commitments. Ultimately all the employees committed to stopping the relational violence, the cliques were dissolved, and the bully lost her power.


    • Create a partnership within your organization. Managers partnered with staff, enabling commitments to work. Accountability involved ongoing conversations, regular staff meetings, and consistent performance management, creating new habits over time. These behaviors became the "new normal."


    Positive workplaces are possible. How receptive is yours?


    Cheryl Dolan is an Executive Coach and Speech/Language Pathologist, specializing in Leadership, Presence, Communication and Creativity. Faith Oliver, President of Oliverworks, is a thought leader who marshals innovative thinking and techniques to help organizations.

    Posted via email from LJJ Speaks!

    Wednesday, March 3, 2010

    LjjSpeaks: Researchers say it takes 21 consecutive days to form a new habit. It sure seems like it takes more to break a bad one!

    Harvard Business Review: Should You Hold Office Hours? | Bill Taylor

    Should You Hold "Office Hours"?

    Bill Taylor

    The concept of "office hours" for business goes back to a universal ritual from our college days. We'd take classes with professors who were busy, distracted from teaching with research in the lab or the library, and otherwise remote and unapproachable. But we knew that for a couple of hours, at least one day a week, we could stop by their office, ask for advice, try out an idea, and get the guidance we needed. Well, we're the professors now — busy, distracted, unapproachable — and it's our colleagues, customers, and all sorts of other constituents who are eager for our time and guidance. So maybe it's time to transport that familiar ritual from the Ivory Tower to the halls of business.

    I first encountered the idea about six weeks ago, when Jason Fried, the ever-creative CEO of 37signals, announced that he would hold office hours every Tuesday and Thursday from 3 PM to 5 PM Chicago time. I've written before about management innovations at 37signals, but this idea struck me as both simple and elegant. Here's how Jason explained it: "You can call and ask product questions, pre-sales questions, suggest feature requests, lodge complaints, offer praise, share ideas, discuss recent blog posts, or talk about good or bad experiences using our products. Anything that's on your mind is fair game. I'm here to listen, share, and be available to help in any way I can."

    Lots of CEOs say they hope to improve their company's products and services by listening to the "voice of the customer." Here's one who means it literally. For two hours a day, two days a week, customers can call and tell Jason what he needs to hear — just by dialing the phone.

    I thought Jason's announcement was a neat one-off idea until, about a month later, I encountered a blog post from the must-read Scott Kirsner, the "Innovation Economy" columnist at the Boston Globe and one of the most connected guys I know in the world of venture capital and startups. Scott made the case that "open office hours" weren't just an idea but a movement, and that a bunch of venture capitalists in New England were carving out time on their calendars when entrepreneurs with questions, ideas, or business plans could get face time just by signing up. (Scott's Twitter feed is a great way to stay on top of all the other folks joining the office-hours bandwagon.)

    A case in point was a general partner at Flybridge Capital by the name of Chip Hazard. (Great name for a venture capitalist, by the way. If he was a commercial banker, he'd have to change his name to Moral Hazard, but that's a thought for another day.) Chip recently announced that on December 9, he'll be holding his first-ever office hours. "Thinking about starting a new technology focused company?" the invitation asked. "Already working on a tech company and interested in getting feedback from a VC? Facing a business challenge and looking for advice? Ready to get financing and want to review your pitch?" Sign up in advance and you get 20 minutes one-on-one with Chip.

    Indeed, Scott was so impressed by the idea that he announced that he would start holding office hours himself — a first for a journalist, but a great way to stay 

    Posted via web from LJJ Speaks!

    Tuesday, March 2, 2010

    eMarketer Daily: Social Marketing Budgets are Constantly Going Up.

    Original Post:  http://www.emarketer.com/Article.aspx?R=1007540


    Marketing Budgets Spiral Toward Social

    MARCH 2, 2010 

    Nearly one-fifth of marketing dollars will go to social in five years


    Social marketing budgets are constantly going up, according to “The CMO Survey” from Duke University’s Fuqua School of Business and the American Marketing Association (AMA).

    Marketers were already planning on upping spend in August 2009. They have continued to increase outlays since then, with respondents in February 2010 claiming they will devote nearly one-fifth of their marketing budgets to social media in the next five years.

    Looking across sectors, business-to-business (B2B) spending is nearly in line with business-to-consumer (B2C), except in the lagging B2B products category. While B2C services were behind the game in August 2009, spending in that area has caught up and will remain in line with other outlays for the next several years. B2B product marketers will remain behind the curve over the next five years.

    Notably, spending plans for every sector were higher in February 2010 than they had been just six months earlier.

    Growing B2B spending on social media lines up with the general goals of B2B marketers: customer relationship management and brand-building, which respondents claim will be the highest growth areas in the next year. Social marketing, with its strength in boosting brand engagement and loyalty, is an effective medium for both purposes.

    Keep up on the latest digital trends. Learn more about an eMarketerTotal Access subscription today.

    Posted via email from LJJ Speaks!

    Fast Times: MBA =Better Performance.


    Want to be a chief executive? Get an MBA

    By Herminia Ibarra, Urs Peyer and Morten T. Hansen
    Published: March 1 2010 02:00 | Last updated: March 1 2010 02:00

    http://www.ft.com/cms/s/0/2eaaee4c-24d2-11df-8be0-00144feab49a.html?nclick_check=1


    The global recession may be almost over but the debate rumbles on. How much were MBA-trained executives really to blame?

    As MBA professors, we heard arguments that we had been teaching the wrong models, neglecting ethics, forgetting common sense, sitting in ivory towers made of spreadsheets and generally nurturing greed. We listened to the charge that business schools were guilty of short-term thinking, especially when evaluating leadership. MBA graduates, so the argument went, were looking for quick riches.

    So, when we came up with the idea of a ranking of chief executives based on performance over an entire career, we also decided to check the myth of the value -destroying MBA against a large and meticulously compiled data set.

    When you rank the top chief executives in the world, based on return on shareholder investment and change in market capitalisation over their entire time in the job, you get a surprising list* . Most are not household names. Conversely, many celebrity chief executives did not even make it into our top 200. What is more, four of our top 10 have the letters M, B and A after their names. Could it be possible that this much-criticised degree helps a business leader to add long-term value after all?

    Our analysis of 1,109 chief executives from 1995 to 2009 found that those with MBAs performed, on average, better than those without. The difference was not large but it was statistically significant. When we drilled down one more level, we discovered that those who had reached the position of chief executive before the age of 50 benefited particularly from a business school education. In fact, on average, having an MBA sends such individuals a full 100 places higher on our list.

    Of course, the term average is important. There are many high-performing chief executives without an MBA. But the overall tendency among the business leaders we analysed is for an MBA to correlate with a higher position in the ranking, especially for those who get the top job at a comparatively young age.

    Our data set does not explain why this should be the case but there are some obvious benefits to going to business school: an MBA gives you better all-round skills; it buys you credibility and it allows you to build a personal power alumni network.

    But then, perhaps that was never disputed. The real debate is about whether an MBA imbues you with the right values. Our study suggests that the charge of fuelling short-termism has been grossly overstated.

    Nevertheless, just because chief executives with MBAs did better than their peers between 1995 and 2009, it does not follow that future leaders with MBAs will perform higher than those without. The degree and the schools in which it is taught have to adapt to a changing world.

    Two things need to change. MBA programmes need to become more global. Our research shows that high performance is evenly distributed across the world. Business schools thus need to scour the globe for role models, innovative ideas and the best students. The MBA curriculum and experience needs more global cases, more discussions of multicultural issues and more comparisons of international ways of doing business.

    Second, business schools, boards of directors, the press, MBA holders and chief executives need to reset the metrics of performance for leadership. Our ranking offers a long-term lens through which to see business leaders but the problem is really one of mindset. Many chief executives live by the quarter. This is wrong. Great results take time to build. And that is one thing you don't need an MBA to understand.

    Herminia Ibarra is a professor of organisational behaviour and the Cora chaired professor of leadership and learning at Insead. Urs Peyer is an associate professor of leadership and learning at Insead. Morten T. Hansen is a management professor at the University of California, Berkeley, School of Information, and at Insead. * 'The best performing CEOs in the world', Harvard Business Review.

    Posted via email from LJJ Speaks!